Patient Satisfaction Surveys

• Offered Surveys

  • Hospital CAHPS (HCAPS)
  • Home Care CAHPS (HHCAHPS)
  • Acute Care (non HCAHPS)
  • Ambulanc Services
  • Emergency Room
  • Outpatient Services
  • Same Day Services
  • Home Care (Discharge and Current)
  • Clinic
  • Employee Satisfaction
  • Web-based Employee Performance Appraisal

Contact MRHC for the calendar list of when each survey is run in the calendar year.

*AcuteCare will be run quarterly; the rest of the surveys will run semi-annually.

• For all serveys, we offer complete analysis books printed at the end of the quarter (which compares your facility to other facilities of approximately the same size and same number of beds - Critical Access Hospitals).
• Survey process time is typically 60 days, as start date will be based on the CMS calendar
• MRHC will do site visists upon request, at additional cost.

Hospital CAHPS Definition: Consumer Assessment of Health Care Providers and Systems (HCAHPS)

Hospital CAHPS surveys are recommended for hospitals and supervised by the Department of Health and Human Services. IPPS (non-CAH) hospitals are required to participate or they will have their annual payment update reduced by 2%. CAH are not currently required to participate but may choose to either perform "dry runs" without public reporting or voluntarily participate and publish the suvery results.

This survey is a standardized survey of patien's perspectives of hospital care. HCAHPS Survey has 27 questions about the patients recent hospital stay. Our surveys are implemented by mail mode.

• HCAHPS Surveys are run quarterly, with analysis books printed at the end of the quarter (which compares your facility to other facilities of approximately the same size and same number of beds - Critical Access Hospitals).
• Survey process time is typically 60 days, as start date will be based on the CMS calendar.
• MRHC will do site visits upon request, at additional cost.

What sets MRHC apart from our competitors?

• Our fees are very competitive!
• MRHC has 11 years of experience creating, processing, and reporting results of patient satisfaction surveys for hospitals and clinics
• We offer a toll free hotline for patients or employees to call with any questions and/or concerns
• Uploads, mini-reports, and scanned surveys will be processed once a month and uploaded onto our website. You will then be able to view your data monthly instead of waiting until the completion of the quarter!

Why choose HCAHPS?

• HCAHPS Survey is used to point out areas of needed improvement and areas of excellence.
• HCAHPS Survey can improve your business of Health Care Satisfaction!
• Great tool for marketing your facility!

Click here to contact Heather Gniffke to request more information about HCAHPS or other surveys!

Home Care CAHPS Definition: Consumer Assessment of Health Care Providers and Systems (HHCAHPS)

HHCAHPS surveys are proposed by CMS for Home Health Care agencies and departments of hospitals to begin in Januarly 2010 with public reporting starting in January 2011. It is also proposed that participation in 2010 is necessary to avoid a 2% reduction in Medicare market basket update.

HHCAHPS Survey has 34 items about their Home Health Care, which include questions about access to care and communication and interaction with agency staff. Demographic items (health status, education, whether patient lives alone). Supplemental items can be added. The HHCAPS survey is implemented by mail mode.

• HHCAHPS Surveys are run quarterly, with analysis books printed at the end of the quarter (which compares your facility to other facilities of approximately the same size and same number of beds - Critical Access Hospitals).
• Survey process time is typically 60 days, as start date will be based on the CMS calendar.
• MRHC will do site visits upon request, at additional cost.

What sets MRHC apart from our competitors?

• Our fees are very competitive!
• MRHC has 11 years of experience creating, processing, and reporting results of patient satisfaction surveys for hospitals and clinics.
• We offer a toll free hotline for patients or employees to call with any questions and or concerns.
• Uploads, mini-reports, and scanned surveys will be processed once a month and uploaded onto our website. You will then be able to view your data monthly instead of waiting until the completion of the quarter!

Why choose HHCAHPS?

• HHAs can start at any time
• HHCAHPS Survey is used to point out areas of needed improvement and areas of excellence
• HHCAHPS Survey can improve your business of Health Care Satisfaction!
• Great tool for marketing your facility!

Click here to contact Heather Gniffke to request more information about HHCAHPS or other surveys!